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TeenSafe App Review: How Clients’ Data Leak Led to The Company Closing Down

Daniel Black
TeenSafe Review

TeenSafe is a mobile monitoring app used by parents to track their kids’ online interactions with the purpose of protecting young people from online predators and cyberbullies. It is also known for its ridiculous irresponsibility that led to the data leak of thousands of user accounts that belonged to both kids and parents.

Like many other apps, TeenSafe stores the personal information of their users, such as Apple ID, email, and phone number, on external servers.

In 2018, it was discovered that TeenSafe left their servers, hosted on Amazon’s cloud, unprotected, and easily accessed by anyone without a password. According to ZDNet, there were at least 10,000 records containing customers’ data before the servers were taken offline.

“Chosen by over 1 million parents”, the TeenSafe website hasn’t been working since 2019. So, if you are a parent who needs alternative monitoring software, you can try mSpy. In this review, we compare both apps, so keep on reading if you want to know the difference.

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Table Of Contents

What Is TeenSafe and How Does It Work?

TeenSafe app is a service that provides monitoring possibilities to parents on a subscription basis. The app allows tracking the online activity of a child remotely. It also helps to identify if they are involved in dangerous interactions with predators or cyberbullies.

TeenSafe records activities, such as calls and chats, and stores the data in a user dashboard accessible from a parent’s device remotely.


TeenSafe is designed for Android and iOS and is not compatible with Windows phones and Blackberries. Note that to use some of TeenSafe’s features, you may need to root or jailbreak a target device.

What Can I Do With TeenSafe?

With TeenSafe, you can benefit from monitoring your kid’s activity, such as:

  • Text messages and iMessages
  • Incoming and outgoing calls
  • Contacts from the phone book
  • Current device location
  • Browser history and bookmarks
  • WhatsApp and Kik messengers

As cyberbullies and online predators widely use social media apps and texting messengers, it’s important to admit that TeenSafe doesn’t monitor Snapchat and Instagram, widely popular apps used by millions of kids and thousands of predators. The app also doesn’t track media files sent via messengers.


How Much Is TeenSafe?

Before buying a Teensafe subscription, you can activate a 7-day trial and use the app for free. After the trial expires, you can use TeenSafe for $14.95/month. You can cancel your subscription whenever you want. As you see, the price policy is not flexible because the app has a limited number of features and doesn’t offer personalized subscriptions.

How Do I Cancel My TeenSafe Account?

If you want to cancel your subscription on TeenSafe, you need to do the following:

  • Log in to your account
  • Find My Account
  • Tap Cancel Subscription

In case you have forgotten your email or password, contact TeenSafe customer support. Make sure you have the following data to provide:
The first six digits and the last four digits of the credit card used to install the account

  • Cardholder’s first and last name
  • Date of the last transaction
  • For PayPal users, provide the email address related to it

TeenSafe vs. mSpy

As TeenSafe stopped maintaining their website and issuing subscriptions, you can consider using another monitoring software. As an option, you can try the mSpy parental control app to monitor your child’s online activity remotely and gain some peace of mind.

Unlike TeenSafe, mSpy provides a full pack of monitoring features for iOS and Android. Here’s how mSpy can help you find out what your kids are up to online:

  • Track visited websites, social media, bookmarks, and browsing history
  • Manage the use of messaging apps, such as Tinder, Snapchat, WhatsApp, Kik, Facebook, Line, and Viber
  • Help match passwords with the Keylogger feature
  • Set up restricted words and track them on the child’s device
  • Track GPS location and set geofences
  • View call logs and text messages
  • View sent and received multimedia files

All in all, it’s up to you to choose a parental control app that corresponds to your needs. If you’re still undecided about installing mSpy, contact our support center. Our managers will gladly answer all your questions about mSpy and help you choose the best package.

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Daniel Black is a family advisor, psychologist, and father of two. He believes that anyone can become a better parent, partner, and self if they learn more about interactions inside of a family. Daniel enjoys hiking, backpacking, and trekking.

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