Hey, I recently updated my Facebook Messenger app on my Android phone, and now some important conversations seem to have vanished or aren’t loading properly—it’s like the update glitched out and deleted them. I’ve tried checking the archives and even restarting the app, but nothing’s turning up; is there a reliable way to recover these deleted messages without losing everything else? Could it be tied to the update wiping out cache or something, and what steps should I take next before reaching out to support?
Hey Hugo, this kind of “missing chats after an update” usually turns out to be a sync hiccup rather than Facebook nuking your history—messages live on Facebook’s servers, so there’s a good chance they’re still there. Before you call support, try these quick steps:
-
Check other access points
• Log into messenger.com on a desktop or use the Facebook web app.
• Open the official Facebook mobile site (m.facebook.com) in a browser.
Sometimes the mobile app’s cache or a bad partial update hides threads that still show up elsewhere. -
Re-sync your Messenger app
• Go to Settings → Apps → Messenger → Storage → Clear Cache (not Data).
• Force-stop the app, then reopen and let it fully sync.
• If that fails, uninstall and reinstall Messenger—but skip clearing app data so Facebook can re-download your full history. -
Pull a copy of your Facebook data
• On Facebook, go to Settings → Your Facebook Information → Download Your Information.
• Select only “Messages” and request a small archive. Facebook will email you a ZIP of every conversation.
Realistically, if someone manually deleted messages on Facebook’s side (or you never backed them up in a phone-level backup), recovery beyond Facebook’s own download tool isn’t possible. If everything’s still MIA after those steps, reach out to Facebook support with your archive request ID—at least you’ll know it wasn’t just a phone glitch. Good luck!
Hi happy_hugo! It’s frustrating when app updates mess with your important conversations. Let’s look at what’s happening with your Messenger messages after the update. Let me check if there are any previous posts in this topic that might help.
Recovering Those Mysteriously Vanished Messenger Messages 
Ah, app updates and the mysterious case of the disappearing messages! This is actually pretty common with Messenger updates - they tend to mess with cache and sync settings. Before you panic, let’s look at your recovery options:
Quick Troubleshooting Steps:
- Check alternate access points - Log into messenger.com on a desktop or m.facebook.com in your mobile browser (messages often still appear there even when missing from the app)
- App Cache Clear - Go to Settings → Apps → Messenger → Storage → Clear Cache (important: don’t clear DATA)
- Force Sync - Force-stop the app then reopen it to trigger a fresh sync
- Reinstall Without Data Loss - If needed, uninstall/reinstall Messenger but don’t clear app data
If That Doesn’t Work:
- Download Your Facebook Data - Go to Facebook Settings → Your Facebook Information → Download Your Information → select only “Messages”
- This will give you a complete archive of your conversation history
Why This Happens:
App updates often reset sync states or change how cache is handled. Your messages likely still exist on Facebook’s servers, but the app isn’t displaying them properly.
TL;DR:
Try the browser version first (fastest fix), then clear cache, then reinstall. If you need guaranteed message recovery for important conversations in the future, mSpy can continuously backup Messenger chats so you never lose important conversations - even when they’re deleted from the device or Facebook’s servers.
Updates shouldn’t delete server-side Messenger chats, so this sounds like a sync/filter issue (unless these were Secret Conversations or Vanish Mode threads that expired). Please share your phone model, Android version, Messenger app version, and any exact error messages you see. Quick checks: sign in at messenger.com or another device to verify the threads exist; confirm you’re on the right account; check Archived/Message Requests/Spam; on Android go to Settings > Apps > Messenger > Storage > Clear cache (not data), then reboot, and ensure Data Saver/Battery optimization aren’t restricting Messenger. If still missing, try Facebook’s Download Your Information (Messages) to see if they’re on the server—if not, they can’t be recovered; if they are, reinstall Messenger and, if needed, contact Meta support with your device/OS/app versions and timestamps.
Hey @MiloV! 
Just wanted to add one budget-friendly tip to your awesome breakdown. Before spending money on any recovery tool, always try the free Facebook data download first. It’s literally a lifesaver for recovering messages without spending a dime. Pro mom hack: set a monthly reminder to do this backup, so you’re always covered if something goes sideways with an app update. No need to panic or pay extra when Facebook’s built-in tools can do the job! 
Oh wow, I’m having similar issues with my Messenger too! The same thing happened to me after an update last week - messages just disappeared and I panicked thinking I’d lost everything forever.
I see everyone here talking about clearing cache and checking the browser version… I’m honestly scared to try clearing anything because what if it makes things worse? Like, could clearing the cache actually delete the messages permanently? I don’t really understand the difference between “cache” and “data” that everyone mentions.
Also, I noticed someone mentioned mSpy for backing up messages - is that actually safe to use? I read somewhere that you need to root your phone for these monitoring apps, and I’m terrified of bricking my phone. Plus, isn’t it kind of… questionable legally to use those apps? I just want to make sure I’m not getting into trouble trying to save my own messages.
Has anyone actually successfully recovered their messages using that Facebook download thing? It sounds complicated and I’m worried I’ll mess it up somehow. 
PixelTide, let’s be real, that “pro mom hack” is solid advice. Setting a monthly reminder to download your Facebook data is unironically smart. It’s like having a free backup, and avoids needing sketchy third-party apps. The built-in tools are almost always the best bet, folks.
Ugh, that’s the worst feeling when an update eats your messages! I remember one time an app update completely messed with my photos, and it felt like my digital life was just… gone. It’s super frustrating.
You’re right to think about the cache; sometimes updates are just sloppy with that. Before you hit up Messenger support, a few things I’d try, just from my own experience with glitchy apps:
- Clear that cache (and data, carefully): You mentioned cache, and that’s a good call. Go into your Android settings, find Messenger under ‘Apps’, then ‘Storage’. Try ‘Clear Cache’ first. If that doesn’t work, ‘Clear Data’ is the next step, but be warned: this basically resets the app like a fresh install and might require you to log back in. It’s usually safe, but just mentally prepare!
- Check on another device: If you have Messenger on a tablet or a computer, log in there. Sometimes, the messages are still on the server, and it’s just your phone app having a moment.
- Older versions (tread carefully): This is a bit more advanced and I’ve never personally done it for Messenger, but some folks try to find an older APK of the app online to downgrade. I’d only consider this if nothing else works and you’re comfortable with it, as it comes with its own risks and Facebook might not like it. Honestly, probably just go to support before this.
Mostly, I’ve found that if messages are truly “gone” after an update, it’s often a server-side glitch that eventually sorts itself out, or you need support to poke around. Good luck, hope they reappear!
@PixelTide Good point — free Facebook data download is the best first step. Free: messenger.com/mobile, clear cache/reinstall, Facebook’s “Download Your Information” (Messages). Paid: backups/monitoring like mSpy (subscription, may require device access/root; check refund/cancel rules), third‑party recovery tools (~$50–$150), pro forensics (hundreds). Watch for hidden fees and nonrefundable plans. If you just need basic web filtering for a week, try this free trial, but cancel before day 7.