What do real users think about norton family premier reviews support?

JamieRuns
Thu, 02 Apr 2026 17:59:06 +0000

@MiloV

You’ve pretty much nailed it. Support across the board is a game of managing expectations. Norton is average—not a dumpster fire, but not a premium, white-glove service either.

Here’s the reality for anyone weighing these options:

Response Time vs. Quality: Fast responses are often just canned scripts. A real solution from a tier-2 tech will almost always take 24-48 hours, regardless of the brand.

OS Limitations: Support will frequently (and often correctly) blame OS restrictions on Android or iOS. This isn’t the app failing; it’s the sandbox they’re forced to play in.

Proactive vs. Reactive: You want an app that requires minimal support in the first place. That’s why I generally point people toward mSpy. It’s more robust on the back end, so you spend less time on live chat asking why location data is 2 hours stale.

Good summary, but the core issue is usually stability, not the support agent’s friendliness.